12-Month Warranty Policy

At Boho Parasol Hut, we take great care in the design and manufacture of our products and stand behind their quality. This policy outlines what is covered under our 12-month warranty and how claims are handled.

What the Warranty Covers

All parasols and deckchairs purchased from Boho Parasol Hut come with a 12-month warranty from the date of purchase, covering genuine manufacturing faults in materials or workmanship.

This warranty is intended to give customers confidence when purchasing our products and applies to faults that occur despite correct use and care.

How Warranty Claims Are Assessed

If you believe your product has developed a fault within the 12-month warranty period, please contact us with your order details and clear photographs of the issue.

All claims are subject to inspection and assessment. We will determine whether the issue is the result of a manufacturing fault or whether it has arisen due to use, storage, handling or environmental factors.

Where a valid manufacturing fault is confirmed, we will always aim to resolve the issue in the most appropriate way.

Our Resolution Process

Where a warranty claim is accepted, our approach will be as follows:

  1. Repair
    Wherever possible, we will arrange for the product or component to be repaired.

  2. Replacement
    If a repair is not feasible, we will offer a replacement of the same product.
    If the original product is no longer available, we will offer the closest equivalent model.

  3. Refund
    If neither repair nor replacement is possible, a refund may be offered as a final resolution.

What the Warranty Does Not Cover

The warranty does not cover:

  • Damage caused by misuse, neglect, incorrect assembly or failure to follow our care and safety guidance

  • Damage caused by use in windy conditions

  • Damage caused by prolonged exposure to rain or damp conditions

  • Mould, mildew or staining caused by storing products while wet

  • Natural weathering of materials, including changes in wood appearance

  • Fabric fading caused by UV exposure, which is inevitable over time

  • Loose fixings where regular tightening and maintenance have not been carried out

  • Accidental damage or impact damage

  • Normal wear and tear

  • Products used for trade, commercial or hospitality purposes

  • Products that have been modified or repaired by a third party

 

Care & Safety Requirements

This warranty is valid only where products have been used and cared for in accordance with our Care & Safety Guide, which forms part of the conditions of sale.

Key points include:

  • Parasols and deckchairs must not be used in windy conditions

  • Products are water resistant, not waterproof, and should not be left out in prolonged rain

  • If products become wet, they must be fully dried before being stored

  • Extended dampness may lead to mould or mildew, which is not covered by this warranty

  • Regular checks should be carried out to ensure all screws, fixings and fittings remain secure

  • Colour fading due to UV exposure is expected and not considered a fault

  • Products must be stored outdoors in a protective manner and should not be used or stored indoors

Full care and safety guidance is available on our website and should be read before use.

Buy-Back Scheme (Outside Warranty)

Outside of the 12-month warranty period, we may still be able to help.

We offer a buy-back initiative on parasols, allowing customers to return items for assessment. Depending on condition, parasols may be refurbished, re-homed, or responsibly dismantled so materials can be reused. In exchange you will receive a gift voucher of up to £50.00 towards a future purchase following assessment.

This scheme is separate from the warranty.

Statutory Rights

This warranty is provided in addition to, and does not affect, your statutory rights under UK consumer law.